I recently invited Susan Merlo, author of The Digital Distributor, to speak to our peer collaboration community on the subject of personalization and the use of Artificial Intelligence. While she focuses on the digital transformation side of this subject, it got me thinking about how the concept of personalization could touch all aspects of a company. [...]

In a previous article, I discussed a disconnect between company profitability and company bonus programs. Employees felt like they had no influence over the size of the bonus or what they could do to improve the payout. Reducing mistakes, paying attention to damage and general efficiency will eventually drive improved net profit, but it is [...]

Everyone seems to want to figure out the younger kids, but what if you are a younger manager who is charged with leading a person born in the 60s and 70s? Not many instruction manuals out there for this cohort. Since I happen to be a member of this forgotten generation, I thought I would [...]